At Home Value Hardware, we are committed to providing quality products and dependable service. Please review our refund and return policy carefully before making a purchase.
1. Returns Eligibility
We accept returns under the following conditions:
Items must be returned within 7 days of purchase
Products must be unused, unopened, and in original packaging
Proof of purchase (receipt or order confirmation) is required
Non-returnable items include:
Used tools or building materials
Cut, customized, or special-order items
Electrical items that have been installed or tested
Clearance or sale items
2. Refunds
Once your return is received and inspected:
Approved refunds will be processed within 5–7 business days
Refunds will be issued using the original payment method
Delivery or shipping charges are non-refundable
If the returned item does not meet our return conditions, a refund may be declined.
3. Exchanges
We only replace items if they are:
Defective
Damaged during delivery
Incorrect item supplied
Please notify us within 48 hours of receiving the item to request an exchange.
4. Damaged or Defective Items
If you receive a damaged or defective product:
Contact us within 48 hours of delivery
Provide clear photos of the item and packaging
We will arrange a replacement or refund after verification
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
Items returned without prior approval may not be accepted
6. Order Cancellations
Orders can only be canceled before dispatch. Once an order has been shipped, it will be processed as a return.
7. Contact Us
For questions regarding refunds or returns, please contact:
Home Value Hardware 📧 Email: sales@homevaluehardware.com
